Question 1

Where is Deevana Plaza Phuket Patong located?

Accepted Answer

The hotel is located in the heart of Patong, just a few minutes from Patong Beach and Bangla Road.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in is from 3:00 PM and check-out is until 12:00 PM (noon).

Question 3

Can I request early check-in or late check-out?

Accepted Answer

Yes, subject to availability. Fees may apply. It’s best to request this in advance.

Question 4

Does the hotel offer airport transfers?

Accepted Answer

Yes, airport transfers can be arranged at an additional cost. Please contact the hotel in advance to book.

Question 5

Is the hotel family-friendly?

Accepted Answer

Yes, the hotel is suitable for families, and offers family rooms and kids’ playground.

Question 6

Is there a kids’ menu or children’s dining options?

Accepted Answer

Yes, the restaurant offers a children’s menu and can provide high chairs for kids.

Question 7

Is the hotel LGBTQ+ friendly?

Accepted Answer

Yes, Deevana Plaza Phuket Patong welcomes all guests regardless of gender or orientation.

Question 8

Do the rooms have balconies?

Accepted Answer

Yes, most rooms feature a private balcony with either city, garden, or pool views except family room.

Question 9

Is the pool area safe for young children?

Accepted Answer

Yes, there is a shallow kids’ pool with safety signage. Parental supervision is still required.

Question 10

Is Wi-Fi available in the rooms?

Accepted Answer

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Question 11

Are there connecting rooms?

Accepted Answer

Yes, connecting rooms are subject to availability upon arrival.

Question 12

Do rooms have a mini bar and safe?

Accepted Answer

Mini Bar is available in Premier Waterfront and Deluxe Suite rooms only. An in-room safe is available in all room types.

Question 13

Are pets allowed at the hotel?

Accepted Answer

No, pets are not allowed.

Question 14

Is there a fitness center or gym?

Accepted Answer

Yes, the hotel offers a fully equipped fitness center and the open time is 06.00 – 22.00 hrs.

Question 15

Are spa services available?

Accepted Answer

Yes, our Orientala spa offers a variety of treatments designed to rejuvenate both body and mind, open time is 11.00 – 19.00 hrs.

Question 16

Does the hotel provide laundry services?

Accepted Answer

Yes, laundry and dry-cleaning services are available for an additional fee.

Question 17

Is parking available?

Accepted Answer

Yes, free parking is available for hotel guests.

Question 18

Does the hotel have a restaurant?

Accepted Answer

Yes, the hotel has a Phuket Café serving the breakfast and Terrace Bar serving local Thai and international cuisine.

Question 19

Is breakfast included in the room rate?

Accepted Answer

This depends on the booking. Some room rates include breakfast; please check your booking confirmation.

Question 20

Does the hotel have in-room dining?

Accepted Answer

Yes, in-room dining is available during specific hours.

Question 21

Are vegetarian or halal options available?

Accepted Answer

Yes, vegetarian options are available. But halal-certified meals are not currently available.

Question 22

How far is the hotel from Patong Beach?

Accepted Answer

The beach is about a 5-minute walk from the hotel.

Question 23

Is the hotel close to nightlife and shopping areas?

Accepted Answer

Yes, Bangla Road, Jungceylon Shopping Mall, and local markets are within walking distance.

Question 24

Can the hotel help arrange tours and excursions?

Accepted Answer

Yes, the hotel has a tour desk to help you book island tours, diving trips, and other activities.

Question 25

Are taxis or tuk-tuks easily available near the hotel?

Accepted Answer

Yes, public transport and taxis are readily available outside the hotel.

Question 26

Does the hotel offer baby cots or extra beds?

Accepted Answer

Yes, an extra beds are available upon request (may incur additional charges).

Question 27

Is babysitting or childcare available?

Accepted Answer

Babysitting services is not available at the hotel.

Question 28

What payment methods are accepted?

Accepted Answer

The hotel accepts major credit cards (Visa, MasterCard, etc.) and cash in Thai Baht.

Question 29

What is the cancellation policy?

Accepted Answer

Cancellation policies vary depending on your rate plan. Please refer to your booking confirmation or contact the hotel directly.

Question 30

Do you offer group bookings or events?

Accepted Answer

Yes, the hotel can accommodate meetings, weddings, and group bookings. Contact the events team for more info.Email: dos.clusterphuket@deevanahotels.com

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