Question 1

Where is Deevana Patong Resort & Spa located?

Accepted Answer

The resort is located in Patong, Phuket, Thailand, close to Patong Beach and shopping areas.

Question 2

How far is the resort from Patong Beach and Bangla Road?

Accepted Answer

The resort is about 10–15 minutes’ walk to Patong Beach and Bangla Road.

Question 3

How far is the resort from Phuket International Airport?

Accepted Answer

It takes around 45 minutes to 1 hour, depending on traffic by car to reach the resort.

Question 4

Is the resort family-friendly?

Accepted Answer

Yes, the resort offers connecting rooms and a kids’ pool, but babysitting services are currently unavailable.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM, and check-out is until 12:00 PM.

Question 6

Can I request early check-in or late check-out?

Accepted Answer

Yes, subject to availability. Additional charges may apply.

Question 7

What is the cancellation policy?

Accepted Answer

Policies vary by booking type. Please refer to your confirmation for details.

Question 8

Do you allow pets at the resort?

Accepted Answer

No, pets are not allowed at the resort.

Question 9

Are baby cots or extra beds available?

Accepted Answer

Yes, baby cots are free of charge, and extra beds are available at an additional cost.

Question 10

Are smoking rooms available?

Accepted Answer

No, all rooms are non-smoking, but designated smoking areas are available.

Question 11

Is daily housekeeping provided?

Accepted Answer

Housekeeping is provided daily service but change linen every three days to support our environmental sustainability efforts. Daily linen changing is available upon request.

Question 12

What dining options are available at the resort?

Accepted Answer

The resort offers a Dalah restaurant, poolside bar, and in-room dining.

Question 13

Are vegetarian or halal options available?

Accepted Answer

Yes, vegetarian options are available. But halal-certified meals are not currently available

Question 14

What are the restaurant opening hours?

Accepted Answer

Breakfast is served from 6:30 to 10:30 at Dalah restaurant. All day dinning is served from 11.00 – 22.00

Question 15

Does the hotel have in-room dining?

Accepted Answer

Yes, in-room dining is available during restaurant operating hours.

Question 16

What treatments are available at the spa?

Accepted Answer

The spa offers Thai massage, aromatherapy, facials, body scrubs, and and more at Orientala Spa. open time is 11.00 – 19.00 hrs. We recommend to book in advance at WhatsApp +66 81 676 3602

Question 17

Do you have a fitness center?

Accepted Answer

Yes, the resort has a fitness center with cardio and weight equipment.

Question 18

Are there special spa packages for couples?

Accepted Answer

Yes, couples’ spa packages are available and can be pre-booked.

Question 19

Do you provide airport transfers?

Accepted Answer

Yes, private airport transfers can be arranged at an additional cost.

Question 20

Is parking available at the resort?

Accepted Answer

Yes, complimentary parking is available for guests.

Question 21

Do you provide a shuttle to Patong Beach or nearby attractions?

Accepted Answer

A shuttle service is currently unavilable.

Question 22

Is there a children’s pool?

Accepted Answer

Yes, there is a dedicated children’s pool.

Question 23

Do you offer babysitting services?

Accepted Answer

Babysitting services is not available at the hotel

Question 24

Are kids’ meals available in the restaurant?

Accepted Answer

Yes, children’s menus and meals are available.

Question 25

Do you have connecting rooms for families?

Accepted Answer

Yes, connecting rooms are available for families.

Question 26

Can the resort arrange tours and excursions?

Accepted Answer

Yes, the tour desk can arrange island tours, cultural trips, and adventure activities.

Question 27

Do you provide snorkeling, diving, or island-hopping trips?

Accepted Answer

Yes, these activities can be booked through the tour desk.

Question 28

Are there cooking classes or romantic dinner available?

Accepted Answer

Yes, cooking classes and romatic dinner are offered on request. Please contact front desk.

Question 29

Does the resort have meeting or conference facilities?

Accepted Answer

Yes, meeting rooms and conference facilities are available. Contact the events team for more info. Emai: dos.clusterphuket@deevanahotels.com

Question 30

Can the resort host weddings or private events?

Accepted Answer

Yes, the resort offers wedding packages and event spaces. Contact the events team for more info. Emai: dos.clusterphuket@deevanahotels.com

Question 31

Do you provide event planning and catering services?

Accepted Answer

No, full event planning and catering services are unavailable.

Question 32

Is laundry or dry-cleaning service available?

Accepted Answer

Yes, laundry and dry-cleaning services are available for an additional fee.

Question 33

Do you provide special arrangements for honeymooners?

Accepted Answer

Yes, honeymoon packages and romantic setups can be arranged.

Book Your Room

Food & Drink Offers

Romantic Dinner

PACKAGE INCLUDED

Menu

Special Price

Afternoon Tea Set

Special price

Cooking Class

*Please make a reservation at least 1 day in advance.