Question 1

Where is the hotel located?

Accepted Answer

At 45/1 Raj-U-Thid 200 Pee Road, Patong, Kathu, Phuket, 83150, Thailand

Question 2

How close is it to Patong Beach and local attractions?

Accepted Answer

It’s just a 7-minute walk (about 0.4–0.55 km) to Patong Beach. Jungceylon Shopping Center and Bangla Road are within a 10-15-minute walk (0.8 km)

Question 3

How far is the airport and other transport hubs?

Accepted Answer

Phuket International Airport is about 23 km, a 45–60 minute drive away

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in starts at 3:00 PM, check-out is by 12:00 PM

Question 5

Can I request early check-in or late check-out?

Accepted Answer

These options is available upon request, possibly with additional fees

Question 6

Is there a gym?

Accepted Answer

Yes — a fitness center is available for guests. Open from 6.00 – 22.00 hrs.

Question 7

Do you have family rooms or connecting rooms?

Accepted Answer

Yes — the hotel offers connecting rooms upon request. Junior Suites are also suitable for families.

Question 8

Do you provide baby cots or rollaway beds?

Accepted Answer

Yes — complimentary cribs and extra beds are available on request.

Question 9

Is laundry or dry-cleaning service available?

Accepted Answer

Yes, laundry and dry-cleaning services are available for an additional fee.

Question 10

Do you offer romantic packages?

Accepted Answer

Yes — honeymoon and anniversary packages can be arranged, including room decoration, wine, and spa treatments.

Question 11

Are there rooms with bathtubs?

Accepted Answer

Yes — Junior Suites come with an outdoor bathtub on the terrace, ideal for couples.

Question 12

Is the location good for nightlife?

Accepted Answer

Yes — the hotel is just a short walk to Bangla Road, famous for Phuket’s nightlife, but far enough to enjoy a quiet sleep.

Question 13

Do you offer private dining?

Accepted Answer

The hotel offers a romantic dinners upon request. Please contact the front desk

Question 14

What dining options are available onsite?

Accepted Answer

– An all-day restaurant at The Café
– A coffee shop/café (Bake & Bev)
– A poolside bar

Question 15

Does the hotel have in-room dining?

Accepted Answer

Yes, in-room dining is available during restaurant operating hours.

Question 16

Are vegetarian or halal options available?

Accepted Answer

Yes, vegetarian options are available. But halal-certified meals are not currently available

Question 17

What treatments are available at the spa?

Accepted Answer

The spa offers Thai massage, aromatherapy, facials, body scrubs, and and more at Orientala Spa. open time is 11.00 – 19.00 hrs. We recommend to book in advance at WhatsApp +66 81 676 3602

Question 18

Are smoking rooms available?

Accepted Answer

No, all rooms are non-smoking, but designated smoking areas are available.

Question 19

What leisure facilities does the hotel offer?

Accepted Answer

Amenities include an outdoor pool, kid’s pool, fitness center, spa, and Kid’s Club

Question 20

Is the hotel family-friendly?

Accepted Answer

Absolutely — with a children’s pool, free Kid’s Club, kids’s menu options available

Question 21

Is parking available?

Accepted Answer

Yes, free self-parking is offered on-site, including covered and accessible spaces

Question 22

Is there an airport shuttle?

Accepted Answer

Yes — available upon request for an additional fee (approx. THB 1,000 per vehicle)

Question 23

Are pets allowed?

Accepted Answer

No, pets are not allowed at the property

Question 24

Is a deposit required?

Accepted Answer

A cash security deposit of THB 3,000 is required at arrival and refunded upon inspection at checkout

Question 25

What payment methods are accepted?

Accepted Answer

Payments via cash are accepted. Credit cards must match the guest’s name and be presented at check-in

Question 26

Is the hotel accessible?

Accepted Answer

Yes — there are facilities for disabled guests, including elevators and accessible rooms

Question 27

Can the hotel help book tours or excursions?

Accepted Answer

Yes — the concierge desk can arrange island tours, snorkeling trips, and cultural excursions.

Question 28

Do you have meeting rooms or business facilities?

Accepted Answer

Yes — the hotel has meeting rooms that can be arranged in various layouts (classroom, U-shape, boardroom, or banquet style), with catering and A/V equipment available for events.

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